NES Loyalty Scheme


We launched NES Loyalty Scheme in 2012 and it's gone from strength to strength, we operate the scheme through an automated points collection system on our website. It couldn't be simpler you just have to shop as normal and watch your points add up! Read on to find out more...

Not comfortable ordering on line - why not download our form and post your order to us

Download NES order form  here 

Please post it to us at 
14 vincent terrace
County Durham
DH9 7UN 


What is the NES Loyalty Scheme?

Our way of rewarding you, our loyal customers, for ordering with us! Your points add up and you can redeem these against future purchases for your pets.

  • Order your supplements, worm control and care items as normal

  • Loyalty points are available for both new and existing customers

  • The number of points each product is worth is displayed on the product and the total points earned per order is displayed at the checkout


How many points do I receive?

  • Each £1 spent on the website (excluding Postage & packing charges) gains 1 point

  • Points do not expire after a certain amount of time


How do I redeem my points?

  • Save up your points until you reach an amount where you would like to redeem the points against your purchase

  • Spend your points! You can do this whilst placing a normal order (this will be subject to Postage & Packing charges)

  • You can redeem as many or as little points as you like, any remaining points will stay in your account


How do I keep track of my points?

  • Log into your account and view your Account for information on your points

  • Points are validated (appear in your account) once your order has been dispatched, ready for you to use when you place your next order


Terms & Conditions:

  • To be part of the loyalty scheme you must have a valid e-mail address

  • Points are associated to 1 e-mail address, if you need to change your e-mail address you can do this in 'My Account' or by getting in touch

  • If using a discount code or voucher, points will be adjusted accordingly

  • If checking out as a guest or using PayPal express to checkout your points will not be saved as you will not have set up or accessed your account on the website

  • If for any reason you return a product or receive a refund the corresponding points will be deducted from your account automatically

  • Points gained cannot be redeemed on the same order that they were gained on. ie Points from your first order can be redeemed on the second

  • Northern Equine Services has the right to withdraw or change the entire loyalty scheme at any given point in time





Contact Us by post only
:-                                                          Contact Hours
Northern Equine Services                                                                 Monday - 9.00am - 17.00pm
14 Vincent Terrace                                                                           Tuesday - 9.00am - 17.00pm
Stanley                                                                                           Wednesday - 9.00am - 17.00pm
County Durham                                                                               Thursday - 9.00am - 18.00pm
DH9 7UN                                                                                         Friday - 9.00am - 17.00pm
                                                                                                         Saturday - 9.00am - 14.30pm
                                                                                                           Sunday - CLOSED

Don't want to order online - why not download and print off our form and post it to us - NES order form 

Telephone- 07900 431153

Please Note we are often out on deliveries - if we are not able to answer the phone, please leave a message with your name, contact number and a brief message and we will get back to you as soon as we can.

E-mail -
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Our Chosen Charity is the Great North Air Ambulance - Registered Charity No. 1092204 - any spare or unwanted change goes into their tin to help keep the ambulances flying for the benefit of North East England's Communities